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Student Services

You can contact Student Services through a wide range of avenues such as:

Telephone: 01483 500 800

 Email: studentsupport@acm.ac.uk

Drop in: Students can drop in and visit the Student Services Hub to speak to a member of the team between 9am – 5pm, Monday – Friday.

Student Services is a visible presence on each campus and our Student Services Teams are on hand to assist and advise you on a diverse range of issues that can include:

• How to register with a local GP or dentist
• Accommodation
• Managing the transition from home to student life
• Being separated from family and friends
• Networking to make new friends and contacts
• Improving confidence and motivation
• Balancing study with employment or being a parent/carer
• Financial advice and support – managing money, budgeting, travel bursaries and applying for student hardship loans.
• General information on health and wellbeing
• Referrals to internal and external support services
• Careers advice and guidance and support with writing CV’s or completing job applications
• Council tax/ proof of address/ proof of attendance letters
• Lost property

 

ACM Wellbeing Services

Wellbeing Coordinators are available at ACM. You can contact ACM Wellbeing through a wide range of avenues such as:

Telephone: 01483 500 845

 Email: wellbeing@acm.ac.uk

 

Wellbeing coordinators are able to provide first-line mental health support guidance by offering check-ins and access to our guided self-support packages. Wellbeing Coordinators are also able to refer students to our specialist services at ACM to support them during their studies.

 

We have Specialist Support Services in the form of Counselling at each of our campuses. These sessions will provide individual short-term interventions for students where they can discuss issues that are troubling them in a safe, supported and confidential environment.

We offer this service free of charge for all current ACM students.

 

Counselling Service

Programme of up to 6 sessions for short-term counselling support.

 

Please note that the number of individual sessions offered will be based upon need and therefore some students may not require access to the maximum number of sessions available to them.

 

ACM Counselling

Email wellbeing@acm.ac.uk to request an appointment with a wellbeing coordinator to discuss whether counselling may be the right form of support for you.

There may be a waiting list but we can offer interim wellbeing support from our team or signpost you to an external agency so that you are not left without support when you may really need it.

Your GP is also able to refer you to a NHS counsellor, so it may be worth a visit to your local doctor. If you are not signed up to a doctor’s surgery locally, we can help you to do this.

ACM Useful Support Apps Web Link

 (Links to an external site.)

ACM Student Support Hub Web Link 

 (Links to an external site.)

ACM SAFEGUARDING

Should you have a concern about yours or another person’s wellbeing, please contact the

ACM Safeguarding team by emailing dsl@acm.ac.uk or calling 01483 910197.

NEED HELP?

Not sure who to talk to? Student Services provide a SAFE SPACE on all campuses, or email studentsupport@acm.ac.uk for more information.

ASK FOR ANGELA

When struggling on campus just “Ask for Angela” at any reception or student hub and

you’ll be escorted to a safe space where a member of the ACM Student Services team will support you.

ACM SECURITY

To safeguard all our students, staff & visitors we ask that you wear your Lanyards / ID cards

visibly around your neck at all times.

YOUR SAFETY MATTERS

If something doesn’t seem right or you’re concerned for yours or another persons

safety, please report this immediately to ACM reception or Student Hub.

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Pastoral Services Information

What is Pastoral Services?

It is a service available to all students to access at any time during their studies where referral is not required. The aim of Pastoral Services is to equip students with a knowledge base that will support them pastorally and teach life skills beneficial to everyday life. Students can access information via a number of communication avenues.

Our approaches include:

• Social Media Campaigns
• Topic Specific Web Link
• Events
• Educational Presentations
• Canvas Modules and Assessments
• Posters
• Educational Videos
• Wellbeing and Awareness Weeks
• Visiting Speakers

 Topics covered through this service are designed to underpin Personal, Social, Health and Economic education that will benefit our students whilst studying at ACM but also thereafter. It is a service designed to align with the Academy of Contemporary Music’s Vision, Mission & Values:

Pastoral Services is a structure that seeks to promote widening participation, understanding of personal and emotional wellbeing and to equip students of ACM with the necessary life skills that will support them in the future. This is achieved within the current structures and frameworks of ACM and it is made up of four sections; Education, Events, Resources & External Support.  

Education & Resources

We deliver the ACM Pastoral Educational Program throughout the academic year. This program is focused on equipping students with a knowledge base that will benefit them throughout life through the development of personal, social, health and economic education. As part of the program we provide resources on specific topics via various media formats to maximise student engagement and we develop self help guides that students can access throughout their academic journey.

Events & External Support

We encourage student participation by signposting internal and external events, providing space for a visible presence of local and national charities / organisations and hosting campus wellbeing awareness days / weeks. This enables the students to benefit from a range of support throughout their studies which will aim to support their journey of self discovery, feelings of belonging and enriching their student experience whilst studying at ACM.

Pastoral Development Education

The key focus of this program is to provide our students with support throughout their educational journey for the following topics:

• Government Contest Strategy – Prevent Education & Promoting British Values

• Substance Misuse 

• Sex and Relationship 

• Healthy Lifestyles 

• Equality and Diversity 

• Economic Wellbeing and Financial Capability

• Emotional Wellbeing and Mental Health
• Global Warming
• Careers 
• Bullying and Discrimination
• Faith & Belief
• Renting or Buying Accommodation

The above topics are delivered through a variety of platforms:

• Pastoral Education Timetabled Presentations / Workshops by internal and external speakers
• Events, Awareness & Wellbeing Days / Weeks
• Topic specific Canvas Modules
• Resources – QR Codes, Web Links, Videos & Posters
• Visible presence of local charities and organisations on campus

Students of Further Education have the topics presented during timetabled lessons, this is as a result of Personal, Social, Health and Economic education (PSHE) becoming ‘an important and necessary part of all students’ education throughout the country, PSHE education is compulsory in independent educational establishments from 2020. 

Students of Higher Education are given the opportunity to attend workshops of the same presentations so as not to interfere with their timetabled lessons. 

The Pastoral Development Education forms one part of a structure associated with Universal Services.

ACM Helpful Information Web Links

ACM Student Survival Kit

 (Links to an external site.)

Mental Health Matters

 (Links to an external site.)

ACM Safeguarding

 (Links to an external site.)

Sexual Health

 (Links to an external site.)

Useful Support Apps

 (Links to an external site.)

Managing Stress

 (Links to an external site.)

ACM Student Support Hub

 (Links to an external site.)

ACM Support Hub FAQ’s

 (Links to an external site.)

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Safeguarding

ACM recognises our moral and statutory responsibility to safeguard and promote the welfare of all that are associated with ACM.

Safeguarding is a priority at ACM and promoting the wellbeing and welfare of our community is at the heart of everything that we do.

We will endeavour to provide a safe and welcoming environment where students, staff and visitors feel safe respected and valued.

We will be alert to the signs of abuse and neglect and will follow our policies and procedures to ensure that everyone receives effective support and protection from harm.

Who are the ACM Safeguarding Team?

ACM Safeguarding Information Web Link  (Links to an external site.)

What is Safeguarding 

Safeguarding is a term used in the United Kingdom and Ireland to denote measures to protect the health, well-being and human rights of individuals, which allow everyone to live free from abuse, harm and neglect.

What constitutes a Safeguarding Concern?

A safeguarding concern is when you are worried about the safety or well-being of a child or adult because of something seen or heard, or information which has been given to you.

A safeguarding concern can also involve an Education and Employers representative, or a representative from another organisation, endangering the safety or wellbeing of others, for example, by not following the code of conduct.

What constitutes abuse?

In order to fully understand safeguarding and the role it plays, it is important to know what constitutes abuse.

 It can be verbal, physical, sexual, emotional, financial or even neglect and can lead to the victim being hurt, upset, frightened or manipulated into doing something they know is wrong or do not want to do.

 Another issue is that the person subjected to the abuse may find it hard to report the matter.

Confidentiality

We take confidentiality very seriously at ACM.

 

Any information you provide to us with regards to safeguarding or wellbeing will be treated as confidential unless there are significant concerns regarding you or someone else being at risk of harm.

 

Safeguarding and wellbeing concerns are managed with the highest levels of sensitivity and professionalism.

 

Therefore where information needs to be shared, it will be done so to support you and on a need to know basis, in accordance with relevant guidance and legislation by the Safeguarding Team.

 

What should I do if I have a concern?

 

If you have any concerns please report this to our Safeguarding Team.

 

You can do this in a wide variety of ways:

 

• In person: Pop to one of receptions and ask someone to contact a member of the safeguarding team for you

 

• Calling: 01483 910197

 

• Emailing: dsl@acm.ac.uk

 

Safeguarding is of the utmost importance to us. If you have any concerns that anyone on our campuses is being harmed or is at risk of harm, or if you receive a disclosure, you must contact a member of the safeguarding team immediately.

 

What should I do if I have a concern about a member of ACM staff or volunteer?

 

All concerns that relate to a member of staff should be directed to the safeguarding team by using one of the contact avenues detailed above.

 

What should I do if my concern is about the Designated Safeguarding Lead or a member of the safeguarding team?

 

These concerns can be escalated to the ACM Executive Team. You can request their contact details via any ACM reception.

 

Should you wish to contact someone other than staff associated with ACM then you should contact your campus Local Authority Designated Officers (LADO):

 

ACM Guildford – 0300 470 9100

 

ACM Clapham – 0121 675 1669

 

ACM Birmingham – 0208 871 7440

 

Safeguarding Do’s 

Educate Yourself

• Identify who the Designated Safeguarding Lead is on campus 

• Understand who the wider safeguarding team are 

 

Respond Immediately 

• Report any issues or concerns to the safeguarding team

• You can contact the team by emailing – dsl@acm.ac.uk 

 

Be Safe 

• Keep yourself safe at all times 

 

Safeguard Yourself & Others

• Implement professional boundaries and following good/positive working practice 

• Password protect your laptop / PC / Mac / mobile phone 

 

Remember It Could Happen To Anyone

• ALL individuals, no matter what background can suffer from any type of abuse and that an abuser is often known to them

 

Safeguarding Don’ts

Do NOT Investigate concerns yourself

• Do not try and resolve any safeguarding concern yourself this is the role of the Safeguarding Team

Do NOT Follow Poor Practice

• Do not speculate or make negative comments
• Do not keep concerns about others to yourself, only inform the appropriate team (safeguarding team)
• Do not delay in reporting the disclosure to the Safeguarding team.
• Do not ask leading or probing questions

Never Make Promises 

• YOU have a duty of care to report any safeguarding concerns to the safeguarding team if anyone is at risk of harm or if you have concerns regarding their welfare.

Never Assume

• If you are in any doubt report straight to the DSL or wider safeguarding team 

Types of Abuse

The Care Act recognises 10 categories of abuse that may be experienced by adults.

Self-neglect

This covers a wide range of behaviour, but it can be broadly defined as neglecting to care for one’s personal hygiene, health, or surroundings. An example of self-neglect is behaviour such as hoarding.

Modern Slavery

This encompasses slavery, human trafficking, forced labour, and domestic servitude.

Domestic Abuse

This includes psychological, physical, sexual, financial, and emotional abuse perpetrated by anyone within a person’s family. It also includes so-called “honour” based violence.

Discriminatory

Discrimination is abuse that centres on a difference or perceived difference, particularly with respect to race, gender, disability, or any of the protected characteristics of the Equality Act.

Organisational

This includes neglect and poor care practice within an institution or specific care setting, such as a hospital or care home, or in relation to care provided in one’s own home. Organisational abuse can range from one off incidents to ongoing ill-treatment. It can be through neglect or poor professional practice as a result of the structure, policies, processes and practices within an organisation.

Physical

This includes hitting, slapping, pushing, kicking, restraint, and misuse of medication. It can also include inappropriate sanctions.

Sexual

This includes rape, indecent exposure, sexual harassment, inappropriate looking or touching, sexual teasing or innuendo, sexual photography, subjection to pornography or witnessing sexual acts, indecent exposure and sexual assault, or sexual acts to which the adult has not consented, or was pressured into consenting.

Financial or Material

This includes theft, fraud, internet scamming, and coercion in relation to an adult’s financial affairs or arrangements, including in connection with wills, property, inheritance or financial transactions. It can also include the misuse or misappropriation of property, possessions, or benefits.

Neglect and Acts of Omission

This includes ignoring medical or physical care needs and failing to provide access to appropriate health social care or educational services. It also includes the withdrawing of the necessities of life, including medication, adequate nutrition, and heating.

Emotional or Psychological

This includes threats of harm or abandonment, deprivation of contact, humiliation, blaming, controlling, intimidation, coercion, harassment, verbal abuse, isolation, or withdrawal from services or supportive networks.

 

Four Additional Types of Harm

There are four additional types of harm that are not included in The Care Act, but they are also relevant to safeguarding adults:

Cyber Bullying

Cyber bullying occurs when someone repeatedly makes fun of another person online, or repeatedly picks on another person through emails or text messages. It can also involve using online forums with the intention of harming, damaging, humiliating, or isolating another person. It includes various different types of bullying, including racist bullying, homophobic bullying, or bullying related to special education needs and disabilities. The main difference is that, instead of the perpetrator carrying out the bullying face-to-face, they use technology as a means to do it.

Forced Marriage

This is a term used to describe a marriage in which one or both of the parties are married without their consent or against their will. A forced marriage differs from an arranged marriage, in which both parties consent to the assistance of a third party in identifying a spouse. The Anti-Social Behaviour, Crime and Policing Act 2014 make it a criminal offence to force someone to marry.

Mate Crime

A “mate crime” is when “vulnerable people are befriending by members of the community who go on to exploit and take advantage of them” (Safety Network Project, ARC). It may not be an illegal act, but it still has a negative effect on the individual. A mate crime is carried out by someone the adult knows, and it often happens in private. In recent years there have been a number of Serious Care Reviews relating to people with a learning disability who were seriously harmed, or even murdered, by people who purported to be their friend.

Radicalisation

The aim of radicalisation is to inspire new recruits, embed extreme views and persuade vulnerable individuals to the legitimacy of a cause. This may be direct through a relationship, or through social media.

 

Personal Safety

The towns surrounding our campuses are generally a safe place to be, however, you need to be aware of some situations that may put you at risk and what you can do to try to avoid them.

ACM wants your studies here to be an enjoyable experience.

 

Insuring Your Belongings

One of the first things you should do before arriving to study at ACM is to insure your belongings. 

 

Looking After Your Belongings

– Do not leave valuable belongings on show;

 

– Do not carry around your PIN numbers;

 

– Put your name and postcode on all personal belongings (ultra violet pen);

 

– Make sure when you leave your accommodation that you lock up securely, don’t expect others to do it;

 

– If you live in a shared house – you can ask your landlord if they are happy for you to put a lock on your door;

 

– Bikes – you need to make sure that you lock your bike with secure padlocks, including all wheels.

 

Safety When Out & About

– When you first move into your accommodation it is a good idea to look for safe and suitable routes to college, shops and frequent place you may visit. Look for routes that are well lit and busy;

 

– Walk on pavements;

 

– If you are returning home late at night use public transport. If you do walk home, make sure it is with a group, do not leave each other at any point and ensure that you do not take short-cuts;

 

– Never carry large amounts of cash on you;

 

– Carry a personal alarm when walking alone;

 

– Avoid confrontation – walk away if being provoked or hassled;

 

– You do not know what your attacker may be carrying. Your safety is more important than property;

 

– Be aware of who is around you at the cash point;

 

– When using a mobile phone in public be brief and try to hide it (otherwise you could be making yourself vulnerable to attack); If your phone is stolen, call your network to immobilise it;

 

– Have your keys ready well before you reach your home or car;

 

– Carry your bag over your shoulder and close to your body; if someone grabs it, let go;

 

– When going out alone always tell someone where you are going;

 

– If you think you are being followed, cross the road and try to get to a shop, restaurant or somewhere you can alert somebody;

 

When Using Buses, Trains & Taxis

– Try not to wait alone at bus stops. If travelling on a double-decker bus sit downstairs or where the driver can see you especially when travelling alone at night;

 

– If travelling on a train, do not sit alone in an empty carriage;

 

– To remain safe, do not listen to ipods, personal stereos etc on a loud volume whilst travelling as they will prevent you from hearing what is going on around you;

 

– Always remember when travelling late to check the last bus or train to avoid being stranded;

 

– Make sure any taxi you use has an official plate attached before you get in;

 

– Do not get in taxis that stop you in the street as they may not be official drivers. They may be cheaper but they are not safe;

 

– Agree the fare before your journey commences;

 

– When travelling alone in the taxi, always sit in the back;

 

– Do not give out any personal details to the driver;

 

– Have your money ready before you leave the taxi;

 

Nights Out

– When you are out drinking, ensure that you keep your drink with you at all times;

 

– Remember, when you are drinking you may let your defences down so be aware of your surroundings;

 

– If you are drinking, do not drive. Remember you can still be over the limit the next day;

 

– Drink plenty of non-alcoholic fluids between alcoholic drinks.

 Internet

– Be careful and vigilant when using the internet;

 

– Do not disclose information on social media or other forums.

 

How to Report a Crime

In an emergency where there is danger to life or a crime has been committed, please contact the police, fire brigade or ambulance by dialling 999 from any telephone.

REMEMBER – USE IN AN EMERGENCY ONLY

To report a non-emergency crime, call your local police station using  the 101 service

Crimestoppers can be called anonymously with information about crimes and criminals – 0800 555 111.

ACM Safeguarding Summary

ACM takes the safeguarding of everyone associated with our university very seriously. Should you have a concern for anyone’s wellbeing or welfare you should report this immediately to our safeguarding team.

 For more information on safety and security of our campuses please contact your campus student hub or reception.

 

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Additional Needs and Disabilities

Additional Needs and Disabilities

Our Additional Needs and Disabilities (AND) Department provides a friendly and accessible service to assist all students with a learning disability, specific learning difficulty, mental health condition, physical impairment or health condition.

Students are encouraged to disclose any additional need on entry through the application process, or prior to application. This is to ensure that we are able to provide early advice and support. 

Where an additional need arises during studies, students are encouraged to disclose these as soon as possible by contacting the Additional Needs and Disabilities Department.

Diploma Students

If you are studying on one of our further education courses (diplomas) you can help in a variety of ways.

Tutor awareness

We can discreetly share information about your additional needs with your tutors. This will enable them to support you in class and throughout your studies. 

Reasonable adjustments

We can ensure your assessments take into consideration your additional needs by making reasonable adjustments. This may include extended deadlines or extra time.

Exam Access Arrangements

If you are retaking your GCSE English and/or maths you may be entitled to access arrangements e.g extra time, scribe, reader, separate room etc. 

SENCO

Our SENCO will coordinate support for students with SEN and additional needs and  liaise with parents/carers, tutors and other professionals to meet the individual needs of learners.

Learning Support Officer

Our Learning Support Officer is available to provide advice and support. They will monitor your progress and arrange regular check-ins.

Learning Support Assistants

Learning Support Assistants provide 1:1 support to students with significant learning barriers. These staff are normally allocated to a specific student but are sometimes placed in classes needing additional support.  

Degree Students 

Students who are studying a higher education course (degree) are encouraged to apply for the Disabled Students Allowance (DSA), if they have an additional need. 

DSA is a government allowance which can help to fund additional support and cover some eligible expenses that students face as a direct result of a disability or specific learning difficulty. You do not need to pay DSA back. 

The application process can be done online through your online Student Finance account, selecting the option to apply for additional support. ACM’s Disability Support Officer can help you to apply. For more information go to www.yourdsa.com or https://www.gov.uk/disabled-students-allowances-dsas 

To show that you qualify for DSA you will need to provide evidence that you have: 

• A disability, 
• Medical condition, 
• Sensory impairment, 
• Physical disability, 
• Mental health condition, 

or 

• A specific learning difficulty (such as dyslexia) which affects your ability to study.

This can be in the form of a doctor’s letter or proof of a diagnostic assessment. 

Once your application for Disabled Students’ Allowances (DSA) has been accepted you will need to book a Study Needs Assessment. The assessor will discuss what support, resources, equipment might be available. This could include:

• 1:1 Study skills tutors
• Mentors
• Laptop
• Adaptive software
• Printing costs

• Travel allowance
• Accomodation top up 

ACM offers remote DSA study skills and mentoring to all three campuses but face to face appointments in Guildford. At Birmingham and London face to face support may be offered by an outside agency, also arranged through your DSA. If you think you may benefit from DSA please do not hesitate to get in touch with the AND department who will help you with your application. 

Reasonable Adjustments

Following the disclosure of additional needs, the Additional Needs and Disability Department arranges and puts into place necessary reasonable adjustments for students during their time at ACM. An example of this is making sure that assignments are not marked down for spelling and grammar for dyslexia students. 

Most students with identified additional needs will be entitled to receive reasonable adjustments such as additional support or adjustments to examinations such as extra time.

Screening for Dyslexia

All students have access to online dyslexia screening. This is an easy way to find out whether you have traits of dyslexia and whether you need a full dyslexia assessment.

Since 2020 ACM have been committed to paying for and organising full dyslexia assessments, where a student is eligible. We recognise that an official diagnosis can provide the necessary evidence to access additional support. 

Testimonials

“Worked on – so much, just so much. To go from where I was to where I am now that’s been the biggest thing. You helped me to work through the worst of times” Christian

“The best thing is picking up on my dyslexia and dyspraxia. And realising I am intelligent” Georgie

“I just want to say I am so grateful to you for everything you helped me with. I enjoyed our 1 to 1 talks not just about assignments but also just normal everyday stuff. I hope I pass my assignments but even if I don’t I would never have made it this far without your help.” Will

All the staff at the Additional Needs and Disability Department are there to help you with every step of your educational journey. If you’d like our assistance, please contact one of our team via the details below:

Email: and@acm.ac.uk

Tel: 01483 500 800

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Local support

Guildford

SurreyMentalHealthCrisisLine 

In times of crisis or distress please call the crisis line between 5pm and 9am 

Monday to Friday, with 24-hour cover at weekends, including Bank Holidays. 

If the lines are engaged your call will be diverted to an answer-phone which will enable you to leave your contact details: someone will call you back within 30 minutes. 

In weekday office hours your call will be directed to your area’s respective day time Community Mental Health Team Service who can provide support and undertake a crisis screening assessment role. 

Call: 0300 456 83 42 

CYP Haven, Guildford (under18’s) 

The CYP Haven is a safe space where you can talk about worries and mental health in a confidential, friendly and supportive environment. It’s also where you can have your voice heard. If you need someone to advocate for you about an issue you are having, why not speak to the Children’s RightsWorker? They Will help you. 

Opening times: 

Monday – 4pm – 8:30pm 

Wednesday – 4pm – 8:30pm 

Sunday – 12pm – 6pm 

Address: 7 Ward Street, Guildford, GU1 4LH 

Please note: The CYP Haven phone is not a crisis line. It will only be answered during session times if a member of staff is available. 

Call or text us on 0737 9493941 Website: www.cyphaven.net/home/guild

Safe Haven

Café Open 365 days a year from 6pm-11pm Part of the same organisation as Oakleaf, this evening crisis drop-in for over18’s with mental health problems is based in Guildford. 

They Have mental health professionals and counsellors available. The psychiatric nurse on staff can assess an individual and facilitate emergency support at A&E if required. 

Call: 07919 541 420 (for Outreach Worker provided by Catalyst) 

Email: safehaven@oakleaf-enterprise.org 

Website: www.oakleaf-enterprise.org/ safe-haven-in-guildford/ 

Address: 101Walnut Tree Close, Guildford GU1 4UQ 

Local Sexual Health Clinic 

Address:  Buryfields Sexual Health Clinic 61 Bury Fields, Lawn Road, Guildford, GU2 4AX Call: 020 3317 5252 

Samaritans 

Provides emotional support for people, 365 days a year. 

They Allow you to talk about feelings of distress and despair and are confidential. Their support is non judgmental. 

Guildford Samaritans office: 69 Woodbridge Road, Guildford GU1 4RD 

(Open 9.30am-9.30pm) 

Call: 116 123 (freephone, 24 hours a day,7 days a week) 

Email: jo@samaritans.org 

Website: www.samaritans.org 

Catalyst 

Part of the same organisation as Oakleaf, Catalyst (formerly SAdAS)is a non-profit organisation working with people who are dealing with issues stemming from drug and alcohol misuse and mental health – including housing, involvement with criminal justice, relationships with family and friends and getting back into work. 

Their Reach out Counselling Service Is a Big Lottery funded service throughout Surrey Which offers up to 12 weeks of free counselling to people struggling with substance misuse issues. 

Address: 14 Jenner Road, Guildford, Surrey, GU1 3PL 

Call: 01483 590 150 Text: 07909 631 623 

Email: info@catalystsupport.org.uk 

Website: https://www.catalystsupport.org.uk/ 

Catch22 

Surrey Young People’s Substance Misuse Service is a country-wide treatment service for young people aged 11 to 21 years old, with extra help for care leavers and those with learning difficulties up to the age of 25. 

Tel: 0800 622 6662 (referral/ crisis line) 

Text: 07595 088 388 Email: ypsm@catch-22.org.uk 

Website: www.catch-22.org.uk/services/ surrey-young-peoples-substance-mis-use- service/ 

Surrey Youth Counselling 

Offering 6 sessions of free confidential counselling to young people age 12-24. They encourage self-referrals. 

Call: 0345 600 2516 (24-hour answer phone) or 07827 992764 during office hours. 

Address: The Jarvis Centre, 60 Stoughton Road, Guildford GU1 1LJ 

Tel: 0345 600 2516 

Tel: 07827 992 764 

RASASC 

Rape and Sexual Abuse Support Centre (RASASC) is based in Guildford. Helplines are staffed by women for males and females of any age, 7.30pm-9.30pm every night except Saturdays and Bank Holidays. 

All services are confidential. They provide face to face counselling for over16’s. 

Tel: 01483 546 400 

Tel: 0800 0288 022 (freephone) 

Email: admin@rasasc-guildford.org 

Website: www.rasasc.org/ 

Guildford Citizens Advice Bureau

The CAB help people to resolve their legal, money and other problems by providing free, independent and confidential advice 

Call: 01483 576699 

Website: www.guildfordcab.org.uk/ 

Citizens Advice Mental Health Project

 If you have a mental health condition, CAB provide appointments at their Haydon Place office with a specialist advisor covering all advice areas. To use this service you do not need to be connected with any formal mental health service and you can self-refer. Referrals and appointments for this service can be made by calling the Mental Health Project on: 01483 230 846 

 

Guildford Foodbank

Located at St Clare’s, Park Barn, the New Hope Centre, Bellfields and in Merrow (at the Bushy Hill CommunityCentre). Set up to provide temporary help for individuals and families in the Guildford area who are in need. Food parcels are given in exchange for a food voucher granted by various agencies such as the Citizens AdviceBureau, Social Services, council etc. to those experiencing short term financial difficulties. 

Website: Northguildfordfoodbank.co.uk

Clapham

Citizens Advice Bureau 

A free, confidential, independent and impartial advice service on a range of issues facing anyone living in Birmingham, such as benefits, housing, work, health and disability. 

Website: www.citizensadvice.org.uk/ 

Southwark Wellbeing Hub 

Service providing information and support to anyone living in the area who is worried about their wellbeing, or that of someone close to them. 

Address: Thames Reach Employment Academy, 29 Peckham Road, London, SE5 8UA 

Call: 0203 751 9684 

Email: southwarkhub@together-uk.org 

Website: www.together-uk.org/southwark-wellbeing-hub/thedirectory/ 

Faces in Focus 

Advice, information, support and counselling for young people aged 16-25 years old. 

Address: 102 Harper Road, London SE1 6AQ 

Tel: 020 7403 2444 

Fax: 020 7207 2982 

Email: reception@facesinfocus.org.uk 

Website: facesinfocus.org.uk 

Youth Access

Youth Access Advice and free information network for young people. 

Address: 1-2 Taylors Yard, 67 Alderbrook Road London, SW12 8AD 

Call: 020 8772 9900 

Email: admin@youthaccess.org.uk 

Website: www.youthaccess.org.uk/services/find-your-localservice?loc=SW4+0BG 

The Awareness Centre 

The Awareness Centre Local counselling and psychotherapy business, offering low cost services for those on a lower income. 

Address: 41 Abbeville Road, London, SW49JX 

Call: 020 8673 4545 

Email:info@theawarenesscentre.com 

Website: theawarenesscentre.com/therapy-services/low-costcounselling/

Birmingham

Forward Thinking Birmingham 

A mental health service for 0-25 yr olds, offering 24/7 access to support. Anxiety, depression, psychosis, eating disorders, learning difficulties. 

Drop in centre, called Pause: 21 Digbeth, Birmingham, B5 6BJ. 

Monday, Tuesday, Thursday, Friday: 10am – 6pm 

Wednesday: 12pm – 8pm 

Saturday and Sunday: 11am – 4pm 

Phone: 0300 300 0099 

Website: www.forwardthinkingbirmingham.org.uk 

Birmingham Mind 

Birmingham Mind is the largest independent mental health charity providing services in and beyond the City of Birmingham’s boundaries. Mind promotes wellbeing and recovery, providing high quality support and challenging the stigma of mental distress. 

Phone: 0121 608 8001 

Wellbeing Hub Phone: Monday-Friday 9am – 5pm

Website: www.birminghammind.org 

Autism West Midlands 

There are more than half a million people in the UK living with autism, an invisible and misunderstood disability. 60,000 live in the West Midlands. Supporting people with autism and their families to live as independently as possible, finding a job, training for parents and professionals, activities and events etc. 

Phone: 0121 450 7582 

Email: hello@autismwestmidlands.org.uk 

Website: www.autismwestmidlands.org.uk 

Birmingham Adult Dyslexia Group 

badg is one of the earliest, largest and longest running adult self-help groups in Europe. badg members meet once a month, funding permitting on an evening, and every Tuesday and Friday during the day. badg’s main aims are to help Text Disabled and Dyslexics emotionally and socially. badg are also involved in informing people of the real issues of dyslexia, which are short-term memory and the positive attributes of dyslexics and not the negatives reading, writing and arithmetic. 

Mobile: 0798 605 4301 

Office Phone: 0121 464 0716 

Email: badg@badg.org 

Website: www.badg.org 

 

Umbrella 

Umbrella Sexual Health Service provide free, confidential help and advice including free contraception, pregnancy, STI and HIV testing, psychosexual and sexual abuse counselling. Several walk-in clinics and pharmacies locally. 

Phone: 0121 237 5700 

Website: www.umbrellahealth.co.uk 

Birmingham LGBT 

Contact by phone or email, or attend the centre during opening hours 8am to 9pm Monday to Friday 11.30am to 7pm Saturday and Sunday 

Address: Birmingham LGBT Centre, 38/40 Holloway Circus Birmingham, B1 1EQ 

Phone: 0121 643 0821 

Email: hello@blgbt.org www.blgbt.org 

Pathways Support Services 

A service that supports young people throughout the whole, potentially stressful and daunting process of moving from care to independent living. Guidance to young adults between the ages of 16-21 including those with mental health issues. 

Phone: 0121 233 4188

Email: ask@pathwayssupport.co.uk 

Website: www.pathwayssupport.co.uk 

Victim Support 

Help after crime 

Free and confidential support to help you move beyond the impact of crime. 

Website: www.victimsupport.org.uk 

Phone: 08 08 16 89 111 (free supportline) 

West Midlands Victim Support Team: 0300 303 1977

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How to Guides

1. • Your ACM email address and password

   Your ACM email address and password were sent to your personal email address.  Search your personal email for ‘Your my.ACM Email Address’ to find it.

   If you are experiencing problems with your ACM email, or did not receive the details, contact itsupport@acm.ac.uk.

   • Download the recommended apps

   For the best online experience, we recommend using a desktop or laptop computer. Important features that you will need are limited on mobile devices.

   Download the below apps to your computer and mobile device.

   COMPUTER

   • Zoom Desktop
   • Google Chrome

   PHONE
   

   iOS

   • Canvas Student
   • Zoom Mobile

   Android

   • Canvas Student
   • Zoom Mobile
     

   • Bookmark these sites

   Canvas	https://acm.instructure.com	Where all your lesson content, assessment and online engagement is stored. Contains links to Digital Library resources.
   Gmail	https://www.gmail.com	Use your ACM email address to log in.
   ACM Help & FAQs	https://help.acm.ac.uk	See if there’s already an answer to your question here.
   CelCat	https://timetable.acm.ac.uk/calendar	Where to view your timetable
   myACM	https://my.acm.ac.uk	For room bookings, scorecard, tutorials and event bookings

   • Log into your ACM Email account

   Using Google Chrome,

   1. Go to gmail.com
   2. Sign in using your ACM email address and password
   3. Follow the instructions to change your password when prompted
   4. Add two-factor authentication by following the on-screen instructions

   If you are experiencing problems with your email account, contact itsupport@acm.ac.uk.

   NOTE: Log out of all other Gmail accounts. You will not be able to access ACM resources with an account that does not end in @my.acm.ac.uk

   • Log into Canvas

   Using Google Chrome,

   1. Go to https://acm.instructure.com
   2. Select ‘Student Login’ password
   3. Sign in with your ACM Email account (if asked)
   4. You will then see the Canvas Dashboard

NOTE: Log out of all other Gmail accounts. You will not be able to access ACM resources with an account that does not end in @my.acm.ac.uk

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Digital Education

The Digital Education team can help you with the following learning technologies at ACM:

• Canvas
  • Give training and guidance to help you successfully navigate and interact with your course content
  • Offer support to ensure you are enrolled in the correct modules
  • Technical help with submitting your assignments
• Zoom
  • Support you in setting up your account and offer training on how to join meetings and use the Zoom meeting controls
  • Point you in the right direction if you can’t find your meeting links
  • Help you audio set up
• Panopto
  • Ensure all your course video content is in one manageable location
  • Give training and guidance to help you record and upload video content

digitaleducation@acm.ac.uk

Library

Our Subject Librarian is here to help you with:

• Helping you find your learning resources
• Study Hub to enhance your skills in:
  • Academic Writing
  • Research and Information
  • Reading and Note-taking
  • Critical Thinking
  • Essay Writing
• Dissertation specific support
  • Structure
  • Choosing Your Topic
  • Dissertation Researching
• Harvard Referencing
• Research Ethics
• Copyright Guidance
• Booking a 1-to-1

library@acm.ac.uk

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Course Information

Further details about each course run from our campuses can be found here.

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Assessments Information

When to expect them

Assessments are due to happen between Week 11 and Week 12 of the relevant study block. Please check the term dates to see when this will be.

Who to contact

Please contact the Assessment Team via email using assessment@acm.ac.uk for questions or concerns regarding your summative assessments.

What platform do I use

For summative, on-site assessments, you will be allocated a date, time and room and this information will be available on the Assessment Module in Canvas. 

For summative, submission-based assessments, the assessment portals will be available on the Assessment Module in Canvas. 

How do I apply for an extension

It is in your best interest to meet your deadlines on time, however we understand that on occasion you may require an extension. Please ensure that you read the policies HERE before you apply (Policy 006 and Policy 056) to see if you are eligible for an extension. 

If you require an extension due to Extenuating Circumstances in the four week lead-up to your deadline, then you can find the relevant application form on the Assessment Module in Canvas, or you can email assessment@acm.ac.uk to request a link to the form. 

If you require an extension due to your additional needs or disabilities, you will need to email anddegree@acm.ac.uk to request an extension under your Reasonable Adjustments. Please note that you will need to meet with the AND team at the beginning of the academic year in order to ensure any support, including extensions, are available to you. 

I missed the deadline, what can I do

If you missed your deadline, then please rest assured that our Assessment Board will explore a reassessment or module retake opportunity for you, and will be in touch via email with any future deadlines. At Level 5, 6 and 7, reassessments will be capped at 40%. Please note that formative assessments are not eligible reassessments, and you will need to speak to your tutors for any support you may need on these. 

If you missed a reassessment or module retake opportunity, then you may not be eligible for any further submission opportunities for that module. The Assessment Board will be in touch via email with how this will impact your final award and any next steps available to you should you wish to take them. 

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Accessibility Support

Accessibility Support

If you have any specific accessibility requirements please contact the Additional Needs and Disabilities (AND) Department, who will be able to assist you. 

For diploma enquiries please contact:

anddiploma@acm.ac.uk

Telephone No. 01483 501 211

For degree enquiries please contact:

anddegree@acm.ac.uk

Telephone No. 01483 501 241

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FE Frequently Asked Questions

How many units are there on the Game Development Diploma / Extended Diploma? 

Diploma students will complete 3 UAL core units over the year. Extended Diploma students will complete a further 3 UAL units. On top of this, ACMs support units and blended learning units run alongside, meaning that a student will typically be in class around 17 hours a week – with independent study, tutorials, online workshops and masterclasses designed to provide an immersive experience. 

How many units are there on the Diploma / Extended Diploma? 

Level 2 and Diploma students will complete 8 UAL core units over the year. Extended Diploma students will complete a further 5 UAL units (units 9-13) . On top of this, ACMs support units and blended learning units run alongside, meaning that a student will typically be in class around 17 hours a week – with independent study, tutorials, rehearsals, recording sessions, online workshops and masterclasses designed to provide an immersive experience. 

How do Games projects count towards my qualification? 

There are 4 Game Development Diploma projects run over the course of the academic year – two in Term 1, one in Term 2, followed by a larger project delivered in term 3. The first three help us assess the learning outcomes of UAL units 1-2 and must be passed to complete the qualification. The final project will be used to assess Unit 3 and will be externally verified, directly impacting upon the qualification grade awarded by UAL (Pass, Merit, Distinction).    

There are 3 Extended Diploma projects run over the course of the academic year – two in Term 1, one in Term 2, followed by a final project delivered in term 3. As with the Diploma all projects must be completed, but the final project is externally verified and directly decides the qualification graded awarded by UAL (Pass, High Pass, Merit, High Merit, Distinction) 

How do projects count towards my qualification? 

There are between 4 Diploma projects that run over the course of the academic year – two in Terms 1 and a third in term 2, followed by a larger project delivered for the remainder of terms 2 and 3. The first 3 projects help us assess the learning outcomes of UAL units 1-7 and must be passed to complete the qualification. The final project will be used to assess Unit 8 and will be externally verified, directly impacting upon the qualification grade awarded by UAL (Pass, Merit, Distinction)    

There are 4 Extended Diploma projects run over the course of the academic year – two  in Terms 1 and a further project a the start of term 2, followed by a final project delivered across the remainder of  terms 2 & 3. As with the Diploma, all projects must be completed, but the  final project (ED4) that cover Units 12-13 are externally verified and directly decide the qualification graded awarded by UAL (Pass, High Pass, Merit, High Merit, Distinction) 

What is the difference between core units, support units and blended learning units? 

The core modules are the ones ACM delivers in line with the UAL specification. The support units are designed to further enhance student’s development as music or games professionals and provide workshop experiences, whilst the blended learning units are designed to provide continuous development both in class and via our VLE,  Canvas.  

I didn’t submit my project work on time – what do I do? 

Let a member of the diploma team know as soon as possible, your lead tutor should be your first point of contact with this – even better, please speak to us prior to submission if you know you are experiencing difficulty with deadlines. There will be a late submission window on all project submissions, and then a resubmission opportunity – so it is important not to panic, but equally it is important to communicate and find a way to complete the work in a constructive manner. 

What is ACM’s expectation for attendance?

ACM’s expectation is unsurprisingly 100% – we hope that students will engage with the course as much as they can. However, life does sometimes throw us all curveballs, so we do understand that this may not be feasible for every student. As a guide, we are concerned about students who fall below a 90% attendance threshold, but will also look at the patterns of attendance, take illness or long term health or personal issues into consideration and find a way to keep students engaged wherever possible. If attendance falls below an acceptable level, our engagement team may insist on a study plan being introduced and upheld, and continuous absence from scheduled classes will lead to action with serious implications and may result in students receiving a notice of withdrawal from the course (subject to appeal)

I want to change pathways on Diploma – how do I go about this?

You will need to contact us in the first instance. We will then assess the situation and help facilitate a move if it is deemed appropriate. There are a few administrative elements to complete, and we may recommend delaying a move to a more convenient point in the academic calendar. 

Why does my parent/carer get emails about my diploma progress? 

The vast majority of our students are under the age of 19, so it is good practice to keep parents informed – but beyond that, we would like to encourage a culture where parents, students and staff are part of the learning journey and can proactively help us solve potential problems, as well as celebrate achievements. 

Do students have to attend parent’s evenings?

No, it is entirely at the student / parent’s discretion – however, ACM encourages it. 

My voice feels tired / unhealthy and I don’t think I should sing – what do I have to do to be exempt from in-class activities?   

If your vocal health is of concern, students should raise it with their vocal tutor via email at least 24 hours prior to the lesson starting. A quick evaluation of vocal health will be made and your tutors will consider signing you off from singing for a period – with the situation reviewed again within an agreed timeframe. Please note that without authorisation, vocal students are expected to take part in class activity

I am planning on continuing my studies at ACM after I finish – how do I apply for a place on the degree? 

You can apply internally – please speak to a member of staff for more details. However, we will be looking at the UCAS process in term 1 and will help all students with creating personal statements as well as developing other transferable skills, so no matter what your plans are going forward, ACM is there to help.  

I am gigging / recording / writing / developing / designing / drawing a lot outside of ACM – can this work count towards my qualification? 

In terms of practical assessments, no – diploma projects need to be completed in line with the assessment briefs set by ACM. But external work experiences, live performances and research visits can form a very useful part of the project development and research phases – talk to your tutors for further advice.

I have been delayed and will be late into ACM for classes – what can I do to let my tutor know? 

It is good practice to send them an email, and you can call (01483) 500 800 and speak to our receptionist to report travel disruption etc. Similarly, if you are experiencing online difficulties, please contact us via the telephone number above. 

I have a part-time job and can’t come in for all my classes – what can I do?

The learning contract states that you should be able to attend classes from Monday – Friday between 09:00 and 18:00, so the best thing to do is to speak to your employer and negotiate suitable working times. However, if you are experiencing work related issues, please send us an email and we will be happy to talk to you. 

What happens to ACM classes if it snows? 

Check the website to see if the campus is open. If there is no information, assume that the college is running as normal, but take sensible travel precautions and follow the advice from the Met Office. If the college is closed it will be recorded as a snow day – so wrap up warm and enjoy yourself !  

How do I find the various buildings and services I keep hearing about? 

We understand that getting fully orientated and using all our systems takes time, so please speak to the ACM receptionist and  your lead tutor and they will be happy to help you.

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HE Frequently Asked Questions

How many modules are there on the Games Development and Futures degree? 

Level 4: At Level 4, you complete eight modules worth 15 credits each. You must successfully complete all modules to obtain the 120 credits you need at Level 4. 

Level 5: At Level 5, students will choose which pathway to study from this point, you will complete four modules worth 30 credits, and two of these modules are for your chosen pathway. You must successfully complete all modules to obtain the 120 credits you need at Level 5. Once you have come to the end of Level 5, you should have a total of 240 credits. 

Level 6: At Level 6, you complete three modules, one is for your chosen pathway at 60 credits and two being 30 credits each. You must successfully complete all modules to obtain the final 120 credits towards your award. Once you have come to the end of Level 6, and thus the end of your programme, you should have 360 credits. 

How many modules are there on the CIF Programme? 

Level 4: At Level 4, you complete six core modules worth 120 credits. You must successfully complete all modules to obtain the 120 credits you need at Level 4. 

Level 5: At Level 5, you complete four core modules worth 30 credits. You must successfully complete all modules to obtain the 120 credits you need at Level 5. Once you have come to the end of Level 5, you should have a total of 240 credits. 

Level 6: At Level 6, you complete four core modules with 30 credits each. You must successfully complete all modules to obtain the final 120 credits towards your award. Once you have come to the end of Level 6, and thus the end of your programme, you should have 360 credits. 

In addition to this, you have skills units mapped to your project modules throughout your course. Attending these units is a must as you will take the skills learned here into the project spaces. The better your attendance, the more incentives/opportunities/rewards you will receive. 

How do projects count towards my qualification? 

All of Level 5 and Level 6 assessments/projects are used when calculating your overall Degree classification.

What is the difference between community sessions, cohort sessions and project sessions? 

In the blended timetable you will have in place this academic year, you will see three different types of sessions. These are called Community, Cohort, and Project sessions. They all help you to engage, participate and apply your learning in different ways and work to build up an all-encompassing learning experience. 

Community Sessions: 

Module Community sessions are hosted on Zoom, an online platform. In your Community sessions, you can expect:

• Everybody in the module gets together
• Tutors present and you engage in Q&A using the chat
• Everyone gets the same overview of the module aims
• The learning outcomes of the module are explained
• The aims of the classes are related to the module aims
• Assessment components are explained
• The main topics and required skills are presented
• Community group sizes vary between 100–400 students

Cohort sessions:

Module Cohort sessions are face-to-face on campus. In your Cohort sessions, you can expect:

• Tutors will guide, teach and advise you in Cohort groups
• You can gain more contextual insight and deeper learning
• Class discussions and debates are encouraged and facilitated
• There is time for everyone to acquire new skills and ask questions
• You can include and further your own areas of interest
• Group sizes vary between 20–30 students

Project Groups:

Module Project Group sessions are usually on campus, and some may be online. At your Project group sessions you can expect:

ACM Assessments are given to you as a Professional Project Brief. This brief integrates the Learning Outcomes of the Module and Pathway that you are studying. It also benchmarks the Degree Level you are on. You will receive this Professional Project Brief at the beginning of the Module block and work on this with the people in your Module Project group.

Your Project tutor will mentor, coach and support 3 connected Project groups based in 3 different Project rooms on campus. Project rooms are equipped with the everyday resources to carry out your creative or business project. Your Project group will additionally be able to book specialist resources via your Project tutor when these are required to deliver your final Project work.

Your Project group will have approximately 10 students working on individual and collaborative work based in a Project room. Every room on-campus is a Project room.

Every week of the Module Block your group will work on a 3-hour (or 1 hour) Project Sprint. These Project sprints are used to prepare the work for your assessments and to apply the knowledge and skills learned on your module in the on-line Community and/or Cohort sessions. Project Sprints always begin with a briefing session with time for questions and always end with a review session with time for shared observations and reflection. These brief/review sessions are delivered by your Project tutor to help you to plan and deliver projects, map your progress, trouble-shoot and solve any issues, and schedule access to any specialist resources that may be required. The sessions will be accessible on-line and on-campus to include those learning remotely, who choose to engage in this mode of delivery. Some project groups may be structured differently.

Your Project work will include differentiated activities. This means that you can use the Project to enrich and extend your personal interests and carry out specialist research. Your Project tutor will help you to identify any key gaps in your knowledge or skills that you need to fill in order to be able to demonstrate meeting the learning outcomes of your module. The tutor will support you to be able to bridge any of these gaps.

In addition to this, there are also tutorials, extracurricular workshops, special events, masterclasses and more throughout the year. Make sure you keep checking your email for updates!

I didn’t submit my project work on time – what do I do? 

If you have missed your first attempt at the project, the Assessment Board will explore a reassessment or module retake opportunity at the next available opportunity (capped at 40% at Level 5 and Level 6). Normally, you will receive a minimum of 3 weeks notice of a reassessment/module retake attempt. 

What is ACM’s expectation for attendance? 

ACM understands the needs of its diverse student body and encourages all students to positively participate in a variety of ways that develop their personal, professional and academic skills. It’s not just about turning up to classes! 

ACM will monitor the engagement and participation of students in order to support them more effectively in achieving their academic and professional goals.

A student is not only expected and encouraged to engage and participate in timetabled academic sessions, but also in a number of other ways. These include:

• Participation in timetabled learning activities;
• Attendance in timetabled learning activities;
• Participation and attendance of group or individual tutorials;
• Independent study;
• Engagement with peer learning activities;
• Submission of all summative assessments;
• Submission of formative assessments;
• Use of the Virtual Learning Environment and other learning resources;
• Engagement with non-compulsory curriculum enrichment programmes;
• Attendance and participation in learning support activities, where appropriate and necessary;
• Engagement with wellbeing and other pastoral support;
• Participate in industry-centred activities.

You can find out more about this in ACM’s Student Engagement and Participation Policy.

You really do get out what you put in and you can earn incentives, such as extra studio time, masterclass credits and more through consistent attendance

How is ACM monitoring engagement?

Engagement and attendance are different, but connected.  Attendance means turning up and attending a session (online or face-to-face). That means you’ve logged into Zoom for the Community session, or that you are in class for your cohort or project session.  Engagement means, are you asking questions you need to ask, are you answering questions asked of you, or helping out your peers in the chat, have you done tasks that have been set for you – that’s engagement and we can track that through Canvas Analytics. 

Should the engagement and participation monitoring process highlight an issue with a student’s engagement, their Cohort Tutor or Pathway Leader will make contact with them. We consider this part of our strategy for supporting student wellbeing.

I want to change pathways on my Degree – how do I go about this? 

You can only change pathways at certain points in the programmes, in order to stay on track with your studies. The first thing to do, during induction week, is to speak with as many people as possible and check if you have chosen the correct pathway or prior to your pathway selection at L5 for Games Development and Futures students. At the start of the academic year, you can change up until the end of the first teaching week. We are unable to allow students to change after this, during term one, as you would be too far behind on the first set of modules. You may then be able to change at the start of term 2, but it is encouraged that you only change between Levels. 

I have been delayed and will be late into ACM for classes – what can I do to let my tutor know? 

It is best practice if you are going to be late for any classes to email your tutor letting them know that you will be late and when you will be at your session. Your tutor email will be on Canvas. Where you are late for an online class, you can join when you can. For on site classes please consider how much of the session will have passed before interrupting.  

I have a part-time job and can’t come in for all my classes – what can I do?

Please show your manager your timetable and ask if your shifts can be structured around your existing academic commitments. If this is not possible, you must organise to catch up on the sessions that you have missed using online recordings of lectures that will be available on Canvas. 

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Degree Programme Key Contacts

Dean of Education – Dr. Tom Williiams

Tom is Dean of Education at ACM, involved in the planning and delivery of the curriculum and timetable and a key member of our core education team. 

Tom has taught at the University of Surrey and The University of West London before joining ACM. He has presented research and delivered guest lectures in Europe, America, Asia and Australia. 

An active performer and researcher specialising in improvisation, analysis, cognition, screen music studies, education, jazz, and guitar cultures, Tom is well placed to help all degree students navigate through the academic side of life at ACM.

You can contact Tom on twilliams@acm.ac.uk

Production Pathway – Paul Ressel 

Paul is a senior lecturer at ACM, specialising in music production . This term Paul will be leading the Music Information Technology and Advanced Music Production Studies modules. 

Paul’s experience as a producer included credits for artists Lana Del Rey, 2ForJoy and Scratch. Paul also writes music for film and media across a range of genres with an emphasis on leveraging technology and electronic instruments.

Paul is passionate about music and the creative possibilities technology provides and is look forward to sharing his experience with you. 

You can contact Paul on pressel@acm.ac.uk 

Production Pathway – Nic Britton 

Nic is a senior lecturer at ACM, specialising in music production. This term Nic will be leading the Creative Software Skills and Production Analysis modules.

Nic’s experience as a producer included credits for artists U2, Paul Oakenfold, Mel C and Dido amongst others. Nic also remixes, engineers and masters for a variety of House Music DJ’s and artists.

Nic enjoys all the technical aspects of music production (especially synthesis and sampling) and is looking forward to meeting you all soon. 

You can contact Nic on nbritton@acm.ac.uk 

Live Production and Technical Arts Pathway – Matt Russell 

Matt is the senior lecturer who runs the Tech Services courses at ACM. With vast experience in the live performance arena, installing, designing and running live events for some of the biggest names in the music industry including Universal Music and Live Nation 

Matt draws on his experience to provide the hands-on experience needed to thrive within the live sector. Matt also leads our collaborative projects from L4-6. 

Matt is looking forward to welcoming to the 2021 cohort and working on a programme of ACM events throughout the year.  

You can contact Matt on mrussell@acm.ac.uk 

Game development and futures Pathway Lead – David McGreene   

David is the course lead for the Games Development and Futures degree.

David is a highly experienced games developer, working at one of the UK’s leading independent games companies, Hooplo Media, working on social media gaming titles featuring international brands, franchises and athletes including Usain Bolt and Christiano Ronaldo.

He is passionate about gaming and is looking forward to helping the next generation of games designers develop the skills, knowledge and creative approach to help shape the industry in the future. 

You can contact David on dmcgreene@acm.ac.uk

Vocal Pathway Leader (Musician) & Interim Route lead for Vocals – Lee Gold

Lee Gold is one of the most successful and exciting singer’s to come out of South Africa in a long time. As well as being an exceptionally talented singer and performer, Lee is also an accomplished piano player, arranger, and musical director and relocated to London, UK in 2013 to expand her fan base.

Amie Chatterley – Foundation, Creative Artist, Business & Innovation pathway Tutor – Birmingham

Amie is a lecturer teaching across the Business & Innovation, Creative Artist pathways and Foundation degree. 

Amie is also the founder of Birmingham based Power Metal Quest Festival and has played a major role within the Metal Music scene and within the events industry both at major and independent metal festivals, but also as a booking agent and promoter for a wide range of artists both in the UK and across Europe. 

Amie is also a qualified mental health nurse and uses these skills to support and empower artists and creatives both in her work at CapsaArx studios and at ACM. 

Within ACM, she teaches predominantly across the Business & Innovation and Creative Artist pathways.You can contact Amie on achatterley@acm.ac.uk

Mike Dunn – Route lead for Composition, Bass and Keys

As a graduate of the Berklee College of Music, Mike brings a wealth of theoretical knowledge and practical experience to his teaching. He’s performed with a range of world-class musicians, including Lionel Richie, Kenny Garrett, and Jennifer Hudson, and has composed music for film and television. In addition to his work as a performer and composer, he’s also an experienced music educator, having taught at institutions including the Brooklyn Music School and the Jazz Standard Youth Orchestra.

You can contact Mike on mdunn@acm.ac.uk

Toby Drummond – Route for Drums 

Toby is a professional drummer who has performed with artists such as The Seahorses, Shaun Ryder, Russell Watson, Ray Davies, Celia Imrie, and Cliff Richard.

He comes from Vancouver, Canada, developing his music career, studying with Bob Armstrong at Masterclass Studios and with Dom Famularo and Jim Chaplin in Long Island, New York.

Toby brings to ACM his wealth of experience, helping to mentor our students. Toby regularly performs on many West End Shows such as ‘We Will Rock You’, ‘Wicked’, and ‘Billy Elliot’ among many others. He is also a regular contributor to ‘Rhythm Magazine’.

You can contact Toby on tdrummond@acm.ac.uk

Tim Hawes – Co-lead Songwriting pathway 

Tim Hawes is a senior lecturer and subject specialist on the Creative Artist pathway at ACM.

His industry career has been and still is as a songwriter, writing songs for other artists. As such he has written and produced songs for many top artists including The Spice Girls, Five, Hearsay and Sugababes amongst others and has achieved 5 No 1 singles, and in excess of 10 million album sales.

He is also a proud recipient of the prestigious Ivor Novello award for songwriting for the song “Pure and Simple” for Hearsay. Tim also runs a small music publishing company with a focus on the Asian music market within which he has secured major releases with many of the top J and K pop artists.

He has taught on degree programmes for the past 7 years and as well as working as a music industry educator, Tim plays an active role in mentoring new writers through writing camps and workshops.

You can contact Tim on thawes@acm.ac.uk

Ben Scott – Co-lead Songwriting Pathway

Ben Scott has worked at the international level of music performance for over a decade, recording or performing on drums with some of the UK and USA’s most prominent pop artists – notably Ed Sheeran, Tom Walker, Declan J. Donovan, Alex Winston, and Bülow. Ben is currently the musical director and drummer for pop artist St. Lundi, as well as fronting his own boundary-pushing solo show ‘The Ultimatum Experience’ where he performs at corporate events across the globe. Ben also enjoys writing and producing from his studio in South London as part of his own artist project and with an array of up-and-coming artists.

You can contact Ben on bscott@acm.ac.uk

—

Assessment Support – assessment@acm.ac.uk 

Curriculum Support – curriculum@acm.ac.uk 

Student Finance – studentfinance@acm.ac.uk 

Accomodation – accomodation@acm.ac.uk 

Registry – registry@acm.ac.uk 

AND anddegree@acm.ac.uk 

Student Support – studentsupport@acm.ac.uk 

Wellbeing – wellbeing@acm.ac.uk 

DigiEd – digitaleducation@acm.ac.uk 

Timetabling – timetable@acm.ac.uk 

IT Support – itsupport@acm.ac.uk 

Events events@acm.ac.uk

ID Cards – idcards@acm.ac.uk 

Industry Link – industrylink@acm.ac.uk 

Library – library@acm.ac.uk 

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FE Programme Key Contacts

Rebecca Morton – Principal of Further Education  

Rebecca is a highly accomplished vocalist and musician with a wealth of recording and live experience. She leads the FE department across all levels and campuses

You can contact Rebecca on rmorton@acm.ac.uk

Sarah Martin  – Level 2 Course Leader

Sarah Martin is an accomplished vocalist with a passion for vocal arranging across a variety of musical styles. Sarah runs the Level 2 and GCSE programmes at ACM, and is the first point of contact for all Level 2 and GCSE students.

You can contact her on smartin@acm.ac.uk

Joe Yoshida – Level 3 Course Leader   

Joe is a professional session drummer with a wealth of touring and recording experience, working with various artists in different genres  He works closely alongside Adam Pain running the Level 3 Music Performance and Production courses, and is the first point of contact for all first year Level 3 students.

You can contact Joe on joeyoshida@acm.ac.uk

Adam Pain – Level 3 Course Leader   

Adam is a multi-disciplined musician and producer with a wealth of credits in audio and video production. He works closely alongside Joe Yoshida running the Level 3 Level 3 Music Performance and Production courses, and is the first point of contact for all second year Level 3 students.

You can contact Adam on apain@acm.ac.uk

Stasys Sliauteris – Birmingham FE Course Leader 

Stasys is a Birmingham based creative musician, with a wealth of experience across both live and studio settings. Stasys works closely with the Guildford team, ensuring alignment of our cross campus provision. Stasys is the first point of contact for all Birmingham FE students.

You can contact Stasys on ssliauteris@acm.ac.uk

Huda Mahdi – Course Leader of FE Games Development   

Huda is an entrepreneur and software engineer with specialisation in games programming and development. At ACM, she leads the FE Games Development and teaches on the Games Development and Futures degree course.

You can contact Huda on hmahdi@acm.ac.uk

Anna Lundkvist – Student Relations and Education Officer (Also supports HE and other departments)

Anna is your main point of contact for any administrative queries or issues for diploma.

You can contact Anna on anna@acm.ac.uk or you can find her in the Billings building.

Sue Kucko – Student Relations Officer and Accomodation Advisor

Sue is your point of contact for general student queries and concerns and for any accommodation assistance you may need.

You can contact Sue on skucko@acm.ac.uk or you can find her in the Electric Theatre.

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Your Campus Local Community

Guildford 

Welcome to your Guildford home—a hub of creativity with independent venues and ample space for your artistic best. Guildford offers a microcosm of the music industry, complete with local promoters and a vibrant live scene. Forge your musical journey in renowned venues like the Star Inn and the Boileroom. When you’re prepared, our top-tier SSL studio awaits for your quality recordings. Your music, your lifestyle, all centred here.

Local Venues:

The Boiler Room

The Boileroom is a second home for ACM students. They’ve been curating the best of emerging, national and local music, community and creative arts events since 2006.

The team is committed to creating an inclusive space for all walks of life to enjoy the culture of live music. 

The venue nurtures the future leaders of the music industry as well as emerging artists; and former employees and interns have gone on to become CEOs, A&Rs, Production Managers, TMs, touring sound engineers, booking agents, and so much more.

Over the years The Boileroom has hosted the likes of Ed Sheeran, Foals, The Bronx, Marmozets, First Aid Kit, Catfish & The Bottlemen, Fairport Convention, The 1975, Bastille, David ‘Ram Jam’ Rodigan OBE, Lucy Rose, Wolf Alice, Sugarhill Gang, Lee Scratch Perry, You Me At Six, Declan McKenna, Laura Veirs and The Amazons to name a few. 

ACM looks forward to developing you to your highest potential and seeing you become an addition to that list.

Boiler room Video

Medical

Austen Road Surgery

Address: 1 Austen Rd, Guildford GU1 3NW

Hours: 

Open 8am Closes 6:30PM

Phone: 01483 564578

 

Woodbridge Hill Surgery

Address: 1 Deerbarn Rd, Guildford GU2 8YB

Open 8am Closes 6PM

Phone: 01483 573194

 

St Lukes Surgery

Address: Warren Rd, Guildford, Surrey GU1 3JH

Hours: 

Open 8am Closes 6:30PM

Phone: 01483 510030

 

Local Gym

Activzone

ACM have teamed up with local gym ActivZone  (Links to an external site.)

Call 01483 448 666 or send them a message on Facebook!  (Links to an external site.)

Address:

Within the grounds of Guildford College

Stoke road

Guildford

Surrey, GU1 1EZ

Opening Hours:

6:30am – 9pm Mon – Fri

8am – 6pm Saturday

8am – 2pm Sunday

Bank holidays 9am-5pm         

Local Sports Venues

• Christ’s College Ski Club (Links to an external site.)
  • Skiing, snowboarding or donutting in Guildford from just ten pounds.

• Guildford Lido (Links to an external site.)
  • Entry for concessions costs £4.70 at peak times (before 4.30pm) and £3.60 off peak (after 4.30pm). Season tickets for students cost £99. 

• Nuffield Health  (Links to an external site.)
  • Nuffield Health fitness club and Physio. 

• Mavericks Academies   (Links to an external site.)
  • Mavericks Mixed Martial Arts Academy. 

• Shalford Lawn Tennis Club  (Links to an external site.)
  • For those that fancy themselves as the next Murray or Nadal.

• Guildford Rugby club (Links to an external site.)
  • If your interested in playing in a rugby team.

• Guildford Football club  (Links to an external site.)
  • Tackle your way into a local football team. 

Getting Out

• Airhop (Links to an external site.)
  • A fun, cheap night out with friends.

• Escape the room  (Links to an external site.)
  • A social activity to stimulate your brain.

• Spectrum Leisure Centre  (Links to an external site.)
  • Ice Skating, Bowling, Swimming, Track and Field plus many more

Clapham 

Experience everything ACM in the heart of London at our Clapham campus!

It has a bustling local scene with plenty independent bars, restaurants and values such as Venn St. Records and Revolutions, throw yourself into the hustle & bustle of London within the safety of ACM’s walls.

With an expanding campus fitted with recording studios, practice rooms and plenty of spaces for you to hone your craft, ACM Clapham is the perfect environment to build your career.

Local Gym

Clapham Leisure Centre

Clapham boasts a range of facilities to cater for every type of activity from fitness workouts to basketball, badminton and swimming. 

Address: 141 Clapham Manor Street, London SW4 6DB

Open ⋅ 6am – 10pm

Phone: 020 7627 7900

PureGym Clapham

Address: 95-97 Clapham High St, Clapham Town, London SW4 7TB

Open 6am ⋅ Closes 10PM

Phone: 0345 481 1736

Medical

Grafton Square Surgery

Address: 8b Grafton Square, Clapham Town, London SW4 0DE

Open 8am Closes 6:30pm

Phone: 020 7622 5642

Clapham Family Practice

Address: 89 Clapham High St, Ferndale, London SW4 7DB

Open 8am  Closes 8PM

Phone: 020 3049 6600

Sports Arenas

Clapham Leisure Centre

Address: 141 Clapham Manor St, Clapham Town, London SW4 6DB

Phone: 020 7627 7900

Clapham Sports Leagues – 5/7 a side football and netball leagues

Sports complex in the London Borough of Wandsworth, England

Address: Stewart’s, Stewart’s Rd, London SW8 4JB

Phone: 07900 618766

Music Venues

Venn Street Records

Bustling, fashionable bar with music-themed decor, live bands, a diner menu and pizza deals.

Address: 78 Venn St, Clapham Town, London SW4 0BD

Opens 5PM

Menu: vennstreetrecords.com

Reservations: vennstreetrecords.com

Phone: 020 3006 5911

Northcote Records

Live bands appear most nights of the week at this laid-back, trendy pub that also serves pizza.

Address: 8-10 Northcote Rd, London SW11 1NT

Opens 5PM

Menu: northcoterecords.com

Reservations: northcoterecords.com

Phone: 020 3006 5911

 

The Bread & Roses

Simple pub owned by Workers Beer Company and local Trade Union, for live music, comedy and theatre.

Address: 68 Clapham Manor St, Clapham Town, London SW4 6DZ

Opens 4PM

Menu: breadandrosespub.com

Phone: 020 7498 1779

Birmingham

Birmingham is a true microcosm of the music industry; one where performers, producers, songwriters, artists, gamers and music business entrepreneurs all operate and collaborate, amidst the exciting happenings of the international music scene.

ACM Birmingham is situated within the centre of Birmingham and emulates everything exciting about the city’s energetic music and games scene.

With frequent gigs, events, society meet ups, free rehearsals, two high quality studios and everything else ACM offers, ACM Birmingham is the place to nurture your creative self.

The Academy of Contemporary Music Birmingham’s city-centre campus is located on the edge of Birmingham’s famous Jewellery Quarter. It’s a lively, creative and thriving place to study. Like most modern urban areas, city-centre living can be expensive, but there are plenty of options for those considering student halls within walking distance.

Birmingham is known for its easily accessible transport links. Snow Hill train station is two minutes walk away and linked by tram to Birmingham’s main New Street/Grand Central station. 

The bus/tram system is efficient and serves the whole city.

Outside of the city centre, Birmingham’s largest student population is centred in the Selly Oak area (near to Birmingham University), this is where you will find low-cost house shares.

Local Gym

PureGym Birmingham 

Address: Snow Hill Plaza, St. Chads Queensway, Birmingham B4 6HY

Call: 0344 477 0005

Website: Link

Opening Hours 

24 Hours/Day, 7 days a week

Medical

Hockley Medical Practice

Address: 60 Carver St, Birmingham B1 3AL

Open Hours 

Monday – Friday 

8am – 6:30pm

Phone: 0121 554 1757

Halcyon Medical Centre

Located in: Martineau Place

Address: Unit 8, 24 Martineau Place, 

Birmingham B2 4UH

Open Hours 

Monday – Friday 

8am – 6:30pm

Phone: 0121 203 9999

Strensham Road Surgery

Address: 4 Strensham Rd, Balsall Heath, 

Birmingham B12 9RR

Open Hours 

Monday – Friday 

9am – 6:30pm

Phone: 0121 440 3720

Sports Centres

The Sir Doug Ellis Woodcock Sports Centre

Fitness and sports activities including a period 1902 swimming pool, martial arts classes and a gym.

Located in: Aston University

Address: Aston University, Woodcock St, Birmingham B4 7ET

Open Hours 

Monday – Friday 6:30AM – 10:30PM

Saturday – Sunday 9:30AM – 6:30PM

Phone: 0121 204 4623

Music Venues

Actress & Bishop

Address: 36 Ludgate Hill, Birmingham B3 1EH

Closes 2AM

Phone: 0121 236 7426

Asylum

Address: 38-43 Hampton St, Birmingham B19 3LS

Phone: 0121 233 1109

The Flapper 

Address: Cambrian Wharf,Kingston Row

Birmingham B1 2NU

Email: THEFLAPPERBIRMINGHAM@GMAIL.COM

Tilt

Address: City Arcade, 2 Union Street,

Birmingham B2 4TX

Phone: 0121 643 1048

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Student Life

What to expect

If you are a student on our Level 2, 3.1 or 3.2 Further Education Programmes you may be studying for your GCSE English and Maths alongside your University Arts London Diploma in the ACM Birmingham or ACM Guildford campus. 

If you are a student on our Foundation Programme in the ACM Birmingham or ACM Guildford Campus you will follow a course that prepares you specifically for our 2-year accelerated degree or any relevant Higher Education Programme.

If you are a student on our 2-year accelerated degree in ACM Birmingham, ACM Guildford, ACM London campuses or our more traditional 3-year degree programme in the ACM London campus you will follow a Higher Education Programme that equips you for work in the creative arts industries including music, tech and games industries. 

What to bring

We ask all of our students to bring in the instruments and equipment they need to thrive in a professional environment. We also expect students to bring in note taking equipment and a pad of manuscript paper. We recommend students have access to a personal computer such as a laptop, and there is a distinct advantage to owning the software and recommended hardware to allow students to work independently. 

However, arguably the most important thing that we ask you to bring to ACM Is your enthusiasm, a community spirit that shows a willingness to support others in their educational journey and a desire to embrace diversity, innovation and creative opportunities. 

How to be a part of the ACM community

ACM is far more than its academic courses – and there are a host of additional experiences that help widen the student community. From masterclasses, Instagram Q&As, digital showcases and a host of support services, students are advised to read and engage with the opportunities on offer. These will be regularly communicated through our marketing and social media teams – ensuring that our students can collaborate, building a wider community of progressive music professionals who will help define the way the industry develops as we embrace the exciting developments of the digital world. 

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Campus Maps

We’ve created some downloadable maps and guides for each of our campuses which are available below:

London (Clapham & Brixton)
Birmingham
Guildford

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ACM History

Our History

In stark contrast to the long-standing conservatoires serving musicians of Classical and Jazz backgrounds, education in the 1990s provided little option for those wanting to pursue careers within contemporary popular music genres. 

Having felt the impact of these limited options on his own career development, Surrey musician Phil Brookes set about creating a new kind of school to address the problem and thus, The Academy of Contemporary Music was born.

Starting out by teaching guitar from his parent’s garage, later investment from The Prince’s Trust and local entrepreneur Pete Anderton (founder of Anderton’s Music Co.) saw ACM take premises at Haydon Place, Guildford (now the site of Waitrose), before moving to its current site at the Grade II listed Rodboro Buildings in 1999.  The building was the subject of a very contemporary architectural fit-out that still serves us today, and from the premises, ACM ran a variety of Further and Higher Education courses, as well as a Part-Time school for younger learners, covering subjects of Music Performance, Production and latterly, Music Business Management.  

ACM bought Global House as an additional teaching building in 2004, when it also took a step further towards its ambitions of connecting students to industry, by launching its Business Development Centre (which went on to become Industry Link) and a variety of in-house businesses run by its students, for its students.  Those ventures included Bridge Street Artist Management Company, the One Records metal label, Spin Out (a dance label specialising in 12” vinyl releases), Worst Case Scenario Records (a tastemaking label), Platinum Sound Publishing (that went on to secure sync and licensing opportunities for many ACM students) and SPILL Magazine (that achieved a 40,000 copy per month distribution through Virgin Megastore and latterly, FOPP).

As ACM matured, it required more facilities and opened The Artist Development Centre in 2007.

In 2013, with the school at 850 students, Phil sold ACM to entrepreneur Kainne Clements, eventually leaving his UK home and moving permanently to The Philippines, where he still lives today.

Kainne’s arrival marked a new phase in ACM’s existence, with new drive and determination from the new owner.  Although a newcomer to the education sector, he was no stranger to the world of music.  An avid musician himself, he first made his name and professional reputation in engineering, an industry in which he had invented and installed safety technologies for railways across the world. Having climbed the ladder of success in that industry, Kainne sold his engineering business and went on to acquire the world-famous Metropolis Studios in 2012, marking a return to the passion he had for music as a youngster.  The addition of ACM to Kainne’s business portfolio with Metropolis created a completely unique end-to-end proposition within music education, not to be found anywhere else in the world; ACM was a nurturing environment in which you could learn your craft, and Metropolis was a home to come back to, as a professional.

Under Kainne’s leadership, ACM grew further in the years that followed, first opening the Riverside Building in 2014 and The Billings in 2016, at which point, ACM had reached 1,200 students.  A brand new curriculum launched that diversified the education on offer, reflecting the convergence of music with the wider creative industries and allowing students to personalise their studies according to their individual preferences. This fuelled student demand even further, which Guildford as a town could not meet, primarily due to the shortage of student accommodation available.

The opening of ACM London in 2016 and ACM Birmingham in 2017 in answer to this issue saw ACM become a multi-campus organisation, which is still growing and prospering, today.  In 2019, with over 2,100 full-time students, ACM officially welcomed Metropolis Studios into its corporate structure, heralding the beginning of an exciting new chapter for both organisations.

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Our Vision

ACM Vision

ACM will incubate potential and talent, supporting the personalised development needs of our students to facilitate a structured path from education to employment.

 

We provide a safe and supported space where creative talent and imagination can flourish in a caring environment. Barriers to learning are identified through a holistic and person-centred approach to unlock the potential of the individual, enabling personal growth through professional and academic development. Our core aim is for our students to enjoy lifelong sustainable careers underpinned by applied learning and a specialist, cutting-edge curriculum.

 

Therefore, our vision is to not only be the leader in applied, industry-connected, creative arts education but to also be the leader in care and support for mental health and other traditional barriers to learning, thereby driving up the standards expected within higher and further education.

 

ACM Mission

To provide an immersive student experience, with a curriculum which is connected to the industry in real-time, based on a learning by doing ethos. Our core aim is to build confidence and self-awareness, providing students with the skills necessary to recognise and take opportunities.

 

Ultimately our mission is to enable students to fulfil their potential and enjoy a sustainable career within the creative arts industry.

 

ACM Values

Inclusivity

To empower individuals from diverse backgrounds, to maintain accessibility, and provide an inclusive organisational culture.

Supportive environments

To provide environments that support personal and professional development through a holistic approach and bring the benefits of the creative arts to the wider community.

Agility and innovation

To provide an inspiring organisational culture that embraces innovation through openness, flexibility, creativity and self-evaluation.

Connectivity

To recognise the benefits of working closely with industry and others, to embrace new technologies, and to provide meaningful opportunities, in order to enhance learning.

Professional and academically strong standards

To provide state of the art professional environments, to inspire determination and enthusiasm, and ensure high professional and academic standards.

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ID Cards

For security purposes, it is vital that all students have their ID Cards on them at all times. Anybody not wearing a pass will be asked to leave the site. If you lose your card, a replacement can be requested by emailing idcards@acm.ac.uk and collected from Reception in the Electric Theatre, but please note there will be a charge of £5. 

All ACM Student ID cards come equipped with inbuilt contactless technology. The microchip inside your card is linked with your Student Account and can be used to monitor your attendance.

You will be asked for this card should you wish to hire equipment and as a source of formal identification when taking examinations. You will not be permitted to carry out these activities without it.

If you do not have a card in your induction pack, you must email a passport size photo to idcards@acm.ac.uk. A card will be created for you that will be available for collection from the Reception in The Electric Theatre.

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ACM Gmail and Email Expectations

Every ACM student is issued with an ACM email address. We will use your ACM email address to communicate with you about a range of subjects, including assessments, examinations and operational matters relating to your course.

It is of vital importance that you complete your two step verification process as soon as you set up your account, as you will end up locked out of your account if you do not complete this.

It is expected that you log in and check this account at least once each day. Any response required should be provided within the stipulated time frame, as per the terms and conditions of your student contract. 

Your ACM email is operated by Google on our behalf, you can therefore log into your ACM email at www.gmail.com from any web browser. We recommend that you set up your own desktop, laptop and mobile devices to work with your ACM email account. You will have set up this account as part of the IT induction before you started at ACM. If you have not done this, or are struggling, please email itsupport@acm.ac.uk.

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Programme Handbook

Programme Handbook

The Programme Handbook is your reference tool during your studies. It contains important information including:

• Course study information
• Regulations for participation and attendance, assessment and examinations, progression and awards, suggestions and complaints
• ACM opportunities and events

You will find it located on the myACM Student Portal via Downloads / Additional Material for Full-Time Students / ACM Programme Handbook.

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Campus Conduct / Keeping ACM informed

Expectations and Keeping us Informed

Students are asked to conduct themselves courteously and with professionalism at all times and in all dealings with staff and tutors and to have respect for ACM’s facilities and equipment. 

Food and drink are NOT allowed in the main teaching areas under any circumstances with the exception of bottled water in a sports-cap style bottle, which should not be consumed in the proximity of any equipment. 

Drugs and alcohol are not tolerated on campus and any student found in possession will be warned formally and asked to leave ACM premises.

Personal Data and Contact Information

It is important that you keep us up to date with any changes to your personal data, including contact information. You can do this via the Student Hub in The Rodboro Buildings, at the Reception in The Electric Theatre or by emailing registry@acm.ac.uk 

Health Information

If you have any health problems or are on any medication that you think we should be aware of, for example asthma, epilepsy, heart problems or diabetes, then you must inform ACM. 

If you did not do this at Induction, then you can do so by emailing studentsupport@acm.ac.uk. 

Living Away from Home

If you are a student living away from home, you must provide ACM with your term-time address as soon as this is known. 

If you are unable to supply this information at Induction, you can email the information to registry@acm.ac.uk.

NOTE: All written correspondence will be sent to your main contact address and not to your term-time address.

Absence and Attendance

You will be expected to attend all lectures (or other scheduled activities, for example, tutorials, masterclasses, assessments and examinations) in accordance with University / FE Partner regulations. You must also display a professional level of timekeeping, arriving 15 minutes before the advised start time. 

Where you are unable to attend or arrive on time, it is expected that you notify ACM. In all cases of absence from scheduled activities, relevant supporting documentation will be required for authorisation. In the case of Assessments and Examinations, any absence may adversely affect your ability to obtain your chosen qualification. 

You should be adequately prepared for all lectures, attentive and as engaged as necessary, in accordance with the requests of ACM staff. You should not cause disruption to teaching or permit disruption to be caused by your actions or any of your belongings  (e.g. mobile phones and other digital devices).

IMPORTANT: It is important that you read and fully understand the attendance policy.

Absence Procedure

If you know you will be absent from any forthcoming scheduled activity, you must report this to ACM via the myACM App. If you are absent at short notice and are unable to notify ACM in advance, the absence may be authorised only by completing an absence form on your return via myACM.

Examples of where authorised absence will be condoned include:

• Genuine sickness supported by a doctor’s note or official documentation
• Hospital appointment supported by official documentation
• Funerals (day of funeral only)
• Family bereavement
• Driving Test supported by official documentation
• Severe weather conditions causing large scale travel disruption and closures
• Ongoing health problems supported by official documentation

Unauthorised absences may include:

• Gigs
• Work experience
• Sickness without official documentation
• Holidays
• Weddings

Student Representation and Feedback

ACM strives continually to provide the best learning and teaching experience for its students. One of the ways it does this is through student representation and feedback. Student Representatives are one of the mechanisms by which students can raise issues ranging from the content and structure of programmes to communication and resources. Student Representatives sit as members of the various committees operated by ACM and share the decisions and outcomes of each committee with the student body. Voting for Student Representatives takes place early in the academic year.

Student feedback is important to us. By giving feedback you can help identify strengths and weaknesses at ACM, while influencing future improvements. Student feedback can be given both formally and informally by talking with your tutors, posting your thoughts and ideas via your rep and by completing Module Feedback Questionnaires. 

As part of the feedback process, we will share with you the outcome of ideas you have raised and subsequent implementation. Where we are unable to implement initiatives we will let you know why and suggest an alternative solution to help improve your experience.

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Facilities Guidelines

Making the most of our Facilities

 

As an ACM full-time student, you have access to a wide variety of facilities. All main teaching spaces in The Rodboro Buildings and ADC are kitted out with full backline, IT and internet access. Smaller spaces, like the ADC Pods, are kitted out with basic backline. These spaces can be booked around lectures on the myACM app. Please check with the Tech Team on room specifications before booking a room. Gear is not to be moved from room to room and under no circumstance is gear to be taken off site.

 

We have a team of technical staff on hand at all times who are here to help and assist with any issues with the facilities that you may encounter. Technical staff can also advise you with regard to the best use of the equipment. Please note that calling a technician should not be a substitute for booking tutorial time with your tutor if you need guidance, although our Technical Services team are always happy to offer advice where they can by emailing: guildfordfacilities@acm.ac.uk 

 

Student Identification

 

Your ID is required for the hiring of all equipment from the tech hatch and we cannot provide any gear without one. It is also required to gain access to studios that you may have booked. It is not possible to allow access to these spaces without a card. You will be turned away if you have booked and forgotten your card.

 

If you try to use another’s card you will be refused. We are unable to accept any other forms of ID (bank cards, driving licences, passports, etc).

 

You must return any equipment you have borrowed yourself. You cannot allow others to borrow or return equipment for you.

 

Student Equipment Requirements

 

All students must provide their own equipment appropriate to their course for all lectures and rehearsals. Our spare instruments and microphones are more intended for those wishing to practice other disciplines. This is to ensure that we always have enough stock available for classes. Due to their weight and expense, we shall provide cymbals to those requiring them.

 

• Guitar and bass students must bring their own instrument and jack cable. A tuner is also recommended
• Vocal students must bring their own dynamic microphone and XLR cable.
• Drum students must bring sticks and a drum key
• Production students must bring their own USB storage devices for saving work, and EMP students must bring headphones with a ¼” jack
• Technical Services students must provide their own protective footwear (steel toe-caps)

 

It is recommended that students mark their property with their name. ACM will not be held responsible for loss of personal items or equipment.

 

You are responsible for any borrowed equipment and are liable for its full value should any damage be incurred through misuse. All gear is inspected before and after use.

 

All mains operated devices (i.e. that plug into the mains electrical supply) must be PAT tested by the Facilities department prior to use on the premises. It is best to bring your items to the tech hatch on Friday afternoons. They will be tested while you wait – we cannot hold your items for you.

 

Saving Your Work

 

All of our computer desktops are wiped every night. You must save your work either to the cloud storage provided (link on each desktop) or to your own portable storage. If your work is important, it is strongly advised that you have it backed up in at least two separate locations. We are not responsible for any lost files. If you are saving your work to your own portable hard drive after a session, you must ensure you leave enough time to do this so that you do not eat into someone else’s booking.

 

Food and Drink

 

No food or drink may be consumed in any teaching facilities with the exception of bottled water with a sports-cap. This is the same in all classrooms, studios and MIT spaces.

 

Booking a Room

 

Bookings can be made on myACM – my.acm.ac.uk.

 

These facilities are on a first come, first served basis and are available to book two weeks in advance. Usage is monitored and, where necessary, may be limited to provide fair access to all students.

 

Booking a Studio

 

Studios are only available to students on the production programmes. Your ID card is required to gain access to the studios.

 

When you come to the hatch, you will swap your ID card for a set of keys to unlock the studio and live room. When you finish your session, you must lock the rooms and return the keys to the hatch for your ID. The technician will check that you have left the rooms in an acceptable state. Failure to adhere to the procedures may result in a suspension of booking privileges. It is extremely important that you remember your Student ID. We are unable to give access without it under any circumstance. No exceptions.

 

Guidelines on Room Usage

 

We ask that students leave all rooms in the condition they would expect to find them. Chairs and stands left neatly in a row, desk zeroed, amps off and drum kit ready to be used by the next lecture or rehearsal.

 

All loaned equipment must be returned to the hatch to be scanned back in on the system. If you require anything that is not in the room, such as extra drum hardware, please do not just take it from the next room. Come to the hatch and a technician will locate what you’re after from our stores. It must then be returned to us after your session.

 

You must not just leave gear at the hatch. Ring the bell or call the tech phone, if we are not there, and wait until we arrive to check your loans back in. If you leave expensive equipment without waiting to have it scanned back in, you may be banned from loaning equipment for a period at our discretion. If you have public transport to catch, it is your responsibility to ensure you finish your session early enough to pack down and return the equipment in time.

 

If there is a fault in the room, please report it to us immediately by emailing guildfordfacilities@acm.ac.uk with an exact description of the fault and its location.

 

Guidelines of Studio Usage

 

Setting up a session can take time, so to be fair to everyone you must allow time at either end of your session to set up and pack down, ready for the next user. Rooms must be left completely reset as you would expect to find them. All patch cables removed and returned to the drawer, 48v phantom power deactivated on all channels and the desk and outboard equipment zeroed. Mic stands in the live rooms should be reset and in neat rows against the back wall. If anything additional was borrowed, it must be returned afterwards. Amps left neatly and the drum kit set up, ready to be played.

 

The control and live rooms are kept locked. Retrieve the keys from the tech hatch by leaving your ID. Lock the rooms at the end of your session and, on returning the keys, a technician will check the condition of the rooms after your session.

 

Any failure to leave these spaces in an acceptable manner may lead to a suspension of booking privileges.

 

The end time of your session denotes the latest time you should be leaving the room. It is your responsibility to pack down everything and save your work at least 15 minutes before the end of your session. This is to ensure that you are out on time and the room is in a fit state for the next student, or ready to be powered down and locked at the end of the night.

 

Behind the racks and console is out of bounds. If something is not working, please do not start unplugging cables at the back of equipment as that will only cause more problems. Call a technician and we shall resolve the issue for you. Any student who has attempted to fix equipment shall be liable for the cost of its repair / replacement.

 

There is limited time available in our studio facilities, for this reason any booking of a studio for any use other than recording (for example miming for a music video) cannot be allowed in normal circumstances. Special requests will be considered if you have one, however any decisions will be made based on the demand on the studio at that time.

 

Guideline on MIT Room Usage

 

These rooms are set up so that you do not need to adjust anything. Do not unplug power or USB cables to plug in your own devices, this will simply cause problems with the computer’s functionality for those following you. There will always be at least one USB port available for plugging in your own portable hard drive. If there are any problems, please ask a tech or tutor rather than trying to sort the problem yourself, no matter what your ability.

 

Borrowing Equipment

 

Equipment may be borrowed from the tech hatch on the first floor of The Rodboro Buildings or on the first floor of the ADC.

 

Equipment off Site

 

Only Zoom recorders and our mobile recording kits are allowed off premises and those only for a period of 24 hours. No instruments or microphones, other than the ones included with the above kits, may be taken off site.

 

If you fail to bring back equipment at the specified time, this could result in a suspension of booking privileges.

 

PA Hire System

 

We do not have enough equipment to loan to students for their own gigs outside of ACM. If they are ACM organised nights, we shall always provide whatever PA or backline equipment is required – simply liaise with Industry Link with your requirements industrylink@acm.ac.uk.

 

Fair Use

 

In order to maintain fair use for all students, the following rules apply.

 

• Studio time at ACM is free, therefore it is not allowed to take payment for sessions you perform as an engineer or any other service you provide using your credits. Your sessions are for your work only
• Any guests must bring their own gear to ensure equipment is kept available to ACM students and accountable to them
• Studio Live rooms are meant for recording and are strictly not to be used as practice rooms. If you are found practicing in these spaces, you will be asked to leave

 

Safety

 

Reporting Faults / Safety Issues

 

If you discover a fault with equipment in the rooms, please visit the Facilities department found on the first floor of The Rodboro Buildings or, alternatively. email guildfordfacilities@acm.ac.uk. If you feel that there is a safety issue with one of the rooms or communal areas, please report this immediately to the reception hatch or the Facilities team.

 

Health & Safety (Ear Protection)

 

All ACM students should be aware of the long-term damage that can potentially occur to ears when exposed to high noise levels. You are strongly advised to carry and use appropriate ear protection at all times and endeavour to limit the volume on amplified equipment to acceptable listening levels. We also have regular visits from Read Audio who offer ACM students discounts on bespoke ear plugs.

 

Students with concerns about hearing or ear protection are referred to the British Tinnitus Association website www.tinnitus.org.uk which has useful information on a variety of relevant topics.

 

First Aid

 

ACM has a number of trained First Aiders on site. Students requiring first aid treatment should ask the nearest member of staff who will be able to locate a First Aider for them, or students can call: 01483 501 234. A report on the incident will be taken by the First Aider and will be given to the ACM Human Resources department for our records.

 

Moving Equipment around

 

It is not permitted for any student to move or remove any equipment from any of the rooms. Please contact Facilities via the tech hatch on the first floor of The Rodboro Buildings, or telephone 01483 500 870.

 

External Electrical equipment

 

You can only use your own electrical equipment in the ACM building if it has been PAT tested for electrical safety. This can be done at ACM, free of charge. PAT testing takes place

weekly on Fridays. To book a PAT testing slot, email Facilities on facilities@acm.ac.uk.

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Student Finance

Managing your Finances

 

Student Loans

(Degree Students ONLY)

 

If you have applied for a student loan and / or tuition fee loan and your application has been approved, you must hand in the ‘University or College Payment Advice’ form to a member of the Finance Team. 

 

The ‘University or College Payment Advice’ form details the amount of tuition fee and maintenance loan that you are entitled to. The Finance Team requires this form as confirmation that your tuition fees will be paid directly to ACM by the Student Loans Company (SLC). Please drop them off at the Reception in The Electric Theatre and they will be collected from there. 

 

Your maintenance funding will be paid directly into your bank account between three and five working days after you have attended your induction session. If your money does not arrive when you expect it to, or if you have any problems with your funding at all, please get in touch with Student Finance either by email: studentfinance@acm.ac.uk or by calling 01483 500 804.

 

If you have not applied for a student loan but would like to do so, it is not too late. Visit www.gov.uk/student-finance to start the application process. If you need any help filling in the form, a member of the Student Hub Team will be happy to help.

 

Student Bank Accounts

 

As a student in full-time education, you may be entitled to open a student bank account. These can vary from bank to bank, so it is worth shopping around for the best deals and offers. For a non-biased comparison, have a look at: www.moneysavingexpert.com/students/Student-bank-account 

 

To open a student account, the bank will ask you to provide proof that you are a student in full-time education. You can request a confirmation letter on myACM or speak to a Student Hub advisor. Remember to take the letter with you when you go to open the account.

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Admissions

What is it:

Admissions require every student to confirm their attendance to the course so that they can update their enrolment and subsequently release their student finance (if applicable). Admissions will then make the partner institutions aware so that you are formally registered for an ACM course.

What do I need to do:

In order to confirm your enrolment, you will first need to complete your induction form before submitting it to the Admissions team, which you can do here: https://www.acm.ac.uk/inductionform/ 

Then, you need to attend campus on your assigned day and time to enrol in person and collect your Learner ID card. Once our teams have received the confirmation you have done this, we will formally enrol you and make the partner institutions aware. 

Who to contact:

If you have any questions or concerns, please contact the Admissions Team either via email at admissions@acm.ac.uk or call us on 01483500841.

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Student Engagement

Our Student Support teams are here to provide advice and guidance if you are feeling unsure about your studies or if you are finding it difficult to engage with university in general. They will discuss matters surrounding your studies and work with you to put together a plan that will help you get back on track.

If you should ever need to get in touch just send an email over to one of the following:

• Student Support – studentsupport@acm.ac.uk – for general student support
• Wellbeing – wellbeing@acm.ac.uk – for wellbeing support
• Registry – registry@acm.ac.uk – for any course changes
• Assessments – assessment@acm.ac.uk – for any questions regarding your academic standing, extenuating circumstances and reassessments/retakes 
• Additional Needs and Disability (AND) – anddegree@acm.ac.uk – for support with any additional needs
• Safeguarding – safeguarding@acm.ac.uk – for any safeguarding concerns