Scope
1.1. This document outlines the terms and conditions of deposit payment and the circumstances in which ACM can offer a refund to international applicants.
1.2. For the purpose of this document ‘international applicant’ and ‘international student’ refers to an individual who requires a Student visa in order to study in the UK.
Amount of Deposit
2.1. All international applicants are required to pay a deposit of a one-year tuition fee before requesting a CAS (Confirmation of Acceptance to Study).
2.2. Fees for international students vary depending on the length of the course:
2.2.1. £17,200 per annum for a 2-year course;
2.2.2. £15,350 per annum for a 3-year course.
Deadline for Deposit payment.
3.1. There is no strict deadline for international applicants to pay their deposit, but it must be done before requesting a CAS from ACM. CAS can be requested no later than a month before the course’s start date.
3.2. CAS can be requested no later than a month before the start date of the course.
3.3. In cases where an international applicant requests to defer the start date of their course and a new deferred offer has been made, the above deadline then applies to that new deferred offer.
Payment methods
4.1. The deposit can be paid via Bank Transfer or by card. Please refer to the provided details for payment.
4.2. Bank Transfer details:
Bank Account – Barclays Bank PLC
Sort Code – 20-17-27
Account Name – ACM Guildford Ltd
Account Number – 20696528
SWIFT: BARCGB22
IBAN: GB72BARC20172720696528
4.2.1. The individual Learner ID must be quoted as the payment reference
4.2.2. Not providing the Learner ID as the payment reference may result in
difficulties and delays in the payment being attributed to the applicant’s finance account with ACM.
4.3. The applicant needs to contact ACM directly to arrange payment by card either by email to studentfinance@acm.ac.uk or by phone +441483 500848
Cooling-off period.
5.1. If an international applicant cancels their place at ACM in writing within 14 days of signing the contract, they will not be liable for any tuition fees or deposits.
5.2. If an international applicant has paid their deposit before the cancellation meeting the cooling-off period criteria, the deposit will be fully refunded.
Deposit refund.
6.1. The deposit will only be refunded in exceptional circumstances detailed in Table 1 below. The circumstances vary depending on CAS issuance status.
6.2. The deposit may be refunded only if the supporting documents have been provided, in line with Table 1.
| Reason | Will the refund be processed? | Documents to be provided | |
| Before CAS has been issued | Failing to meet entry requirements if alternative entry assessment is not possible | Yes | N/A |
| Failing to pass Student visa compliance checks | Yes | N/A | |
| Submission of fraudulent or falsified documents | No | N/A | |
| The applicant decides to withdraw within the Cooling-off period | Yes | N/A | |
| The applicant decides to withdraw after 14 days of the date of signing the contract with no exceptional circumstances | No | N/A | |
| Exceptional circumstances beyond the control of the applicant preventing them from arriving in the UK (e.g. health issues) | Yes | Medical records or any evidence of the extenuating circumstances | |
| Course cancellation by ACM | Yes | N/A | |
| Inability to assign a CAS by ACM | Yes | N/A | |
| After CAS has been issued | Exceptional circumstances beyond the control of the applicant preventing them from arriving in the UK (e.g. health issues) | Yes | Medical records or any evidence of the extenuating circumstances |
| Submission of fraudulent or falsified documents | No | N/A | |
| Visa refusal for reasons beyond the applicant’s control, e.g. a caseworker unable to contact the applicant’s bank or due to an Agent error | Yes | Visa refusal letter | |
| Visa refusal due to an applicant’s clear error or omission, e.g. providing incomplete or inconsistent documentation; insufficient funds or failing a creditability interview | No | Visa refusal letter | |
| The visa decision-making process takes too long to be able to join the course | Yes | N/A (Student Visa Compliance Officer will raise an enquiry with UKVI to confirm the applicant did not receive their decision in time) | |
| Course cancellation by ACM | Yes | N/A | |
| Inability to assign a CAS by ACM | Yes | N/A |
How to request a refund?
7.1. To request a refund of your deposit, please contact the Student Finance department at studentfinance@acm.ac.uk. Include all relevant details and documentation in your request.
Contact details
8.1. For any finance-related queries, please contact studentfinance@acm.ac.uk.
8.2. For any Student visa-related queries, please contact international@acm.ac.uk.
